External Retailer Returns Notice

SoundGain Audio is an independent buying guide and affiliate website. We do not sell products directly, process payments, ship products, approve returns, issue refunds, or provide warranty service for purchases made through external retailers.

1. Retailer Return Policy Applies

If you buy a product after clicking a SoundGain link, your purchase is made with the external retailer. Returns, refund windows, exchange eligibility, restocking fees, return shipping costs, and refund timing are governed by that retailer's policy.

2. Damaged or Defective Items

If your product arrives damaged, defective, incomplete, or not as described, contact the retailer or marketplace where you placed the order. Keep photos, videos, packaging, tracking records, and order confirmation emails as evidence.

• Amazon.ca: Use your Amazon order page to request a return, replacement, or refund.
• Linsoul, HiFiGo, or brand stores: Contact the retailer's support team and follow their warranty or return instructions.
• Marketplace sellers: Check the seller name, return window, and buyer protection terms before purchasing.

3. Sound Preference and Change-of-Mind Returns

Audio products are subjective. If you dislike the sound signature or change your mind, your ability to return the product depends entirely on the retailer's policy. Some retailers restrict returns on opened earphones for hygiene reasons.

4. Warranty

Manufacturer warranty terms vary by brand, country, seller, and purchase channel. SoundGain cannot guarantee warranty coverage for external retailer purchases. Before buying, confirm whether the product is sold by the brand, an authorized dealer, or a reputable retailer.

5. How SoundGain Can Help

You can email info@soundgainaudio.ca for general guidance on what evidence to collect or what question to ask the retailer. We cannot approve or process a return on the retailer's behalf.