Privacy Policy

This Privacy Policy describes how SoundGain Audio ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from our website soundgainaudio.ca.

1. Personal Information We Collect

When you visit the site or make a purchase, we collect certain information necessary to process your transaction and run the storefront:

• Order Information: During checkout, we collect customer details including name, email address, Canadian shipping address, phone number, and items purchased.
• Device Information: We may collect basic diagnostic technical information, such as IP address, browser type, and device type, to improve layout responsiveness and security.

2. Payment Card Security (Stripe)

We take payment security extremely seriously. To protect your sensitive financial data:

• All payments are processed securely via **Stripe**, a globally certified Level 1 PCI-compliant service provider.
• Your credit card numbers, expiry dates, and CVV are entered directly on Stripe's secure hosted payment page.
• We do not view or store your full credit card details on our servers. Stripe only shares payment confirmation and basic customer metadata with us to fulfill the order.

3. How We Use Your Information

We use the personal information we collect to:

• Fulfill and ship your purchases (including transmitting shipping details to our delivery couriers).
• Communicate with you regarding order confirmations, updates, and tracking details.
• Screen orders for potential fraud or risk.
• Provide support, process refunds, and manage return requests.

4. Sharing Your Personal Information

We share your personal information only with trusted third-party service providers essential for running the business:

• Netlify: For hosting our static storefront and running our serverless API checkout functions.
• Stripe: For secure payment processing.
• Shipping Couriers: (E.g., Canada Post, local delivery partners) to print labels and deliver your package.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Your Rights

If you are a resident of Canada, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us at info@soundgainaudio.ca.

6. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@soundgainaudio.ca.